Returns & Refunds Application and Order Status Returns and Refunds Frequently Asked Questions Ordering Membership Commission Process Seal & Stamp Requirements Insurance Technical Assistance Signing Agents Background Screening Quick Facts FAQs Screening Process State Restrictions Errors and Omissions Insurance Notary Bond FAQs Minimize Your Liability Lawsuit Protection Training Information Online Training Live Training Our Instructors Training Solutions for Employers Your satisfaction is our guarantee. We stand behind all our products and services, which is one more way we have your back. If your purchase doesn’t meet your expectations, let us help make things right. No need to feel stuck. Call 1-800-876-6827. Not happy with your purchase? The state rejected your fingerprint scan? Give us a call to answer your questions, arrange for an exchange, reschedule your seminar, process a return, and so on. What can I return? Products & Supplies Training & Education Insurance & Bonds NNA Membership & Hotline Background Screenings Fingerprinting & Application Photo Services Products & Supplies Personalized Seal Stamps and Embossers, Non-Stock Stamps and Supplies NNA Notary Seal Stamps and Embossers are guaranteed for your commission term. If it stops functioning correctly due to normal wear (ink replacement not included), we will replace it at no charge. If a product refund is requested, we will refund 100% of the product price. Shipping costs are not refundable. All personalized items are only eligible for refund if the item: included a manufacturing error, was damaged upon receipt, or was lost during shipping. Stock Stamps and Embossers 100% refundable. Notary Journals, Books, Forms and Other Supplies 100% refundable. State Supply Packages 100% refundable if training course (if included) has not been started. Training & Education Live Seminars Call us to reschedule or cancel your seminar at no charge. Please call 1-800-876-6827. eLearning Courses 100% refundable if the course was never started. Learn more about our California Required Training exam pass guarantee Insurance & Bonds Errors and Omissions Insurance 100% refundable if you cancel the policy within 30 days of activation. Be sure to return the original policy to: NNA Services, 9350 De Soto Avenue, Chatsworth, CA 91311. Learn more about purchasing a policy upgrade Notary Bonds 100% refundable if the bond has not been filed with your county or state. NNA Membership & Hotline NNA Membership Prorated refunds of membership dues will be issued for the time remaining. NNA Hotline Included with most NNA Notary Supply Packages. NNA Hotline will only be refunded as part of entire package refund. Background Screenings 100% refundable if the screening has not yet been started. If the screening process has begun, the fees are not refundable. Fingerprinting & Application Photo Services 100% refundable if neither fingerprints nor photos were taken. There is no charge for retakes of fingerprints or photos. If your state rejects your fingerprint scan, call us at 1-800-876-6827 for further instructions. Electronic Notary Products Electronic Notary Seals 100% refundable. Notary Digital Certificate Vouchers 100% refundable if the email containing the voucher has not yet been sent. If the email has been sent, the fee is not refundable. How do I return an item? How will I get my refund? Refund & return policy updated 10/2017